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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Tim Mcswain

July 24, 2026

5  out of  5
rating by Tim Mcswain
"I had a wonderful experience with Ted Heaton State Farm. The team is exceptional, and they helped us save significantly on both our home and auto insurance. I highly recommend their services. Grant, in particular, was outstanding to work with."
We responded:
"Hi Tim! Thank you so much for your kind review and recommendation. We're thrilled to hear that our team was able to help you save on both your home and auto insurance while providing a great experience. Grant is a valued member of our team, and we're so glad to hear he was outstanding to work with. Thank you again for choosing our agency—we look forward to serving you for many years to come!"
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Susan Russell

July 23, 2026

5  out of  5
rating by Susan Russell
"Daniel Rosenthal, agent, contacted me several weeks before renewal with my other company. He was very courteous and helpful in sending me quotes and explained the policies. He called me again closer to my expiration date and explained even more before changing companies and doing business with him."
We responded:
"Hi Susan! Thank you so much for your thoughtful review and for choosing our agency. We're so glad to hear that Daniel provided courteous, helpful service and took the time to explain your options throughout the process. Taking the time to answer questions and make sure our customers feel informed and confident is something Daniel truly values. Thank you again for your trust and support—we look forward to serving you for many years to come!"
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Kenny Phillips

July 21, 2026

5  out of  5
rating by Kenny Phillips
"All I can say is, Grant Shuff knows his stuff!!! Had a great experience moving my policies over from another carrier and saving a significant amount in the process which was as easy as pulling out my credit card. Kudos to Grant for putting up with my busy schedule and staying supportive throughout the process."
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M C

July 17, 2026

5  out of  5
rating by M C
"After being a long-term GEICO customer for over 15 years, I finally got tired of the systematic 'premium creep' where my rates were ticked up every six months simply because they assumed I wouldn’t look elsewhere. I decided to shop around and hit an absolute home run with State Farm, which is saving me an incredible $3,200 a year on my four-vehicle policy for the exact same coverage limits.

The online process was great, but Grant was the one who brought it across the finish line for me. He was incredibly easy to talk to, completely zero-pressure, and answered every single technical question I threw at him. There was absolutely zero 'sales BS' or trying to sneakily strip away coverages just to play price games. He just focused on giving me a clean, accurate, and phenomenally competitive policy. If you are tired of being price-optimized by your current carrier, call this office and ask for Grant. He is a true professional!"
We responded:
"Hi MC! Thank you so much for taking the time to share your experience and for trusting our agency with your insurance needs. We're thrilled to hear that you found such significant savings while keeping the coverage that was important to you. Grant takes great pride in providing honest, knowledgeable, and pressure-free service, so it's wonderful to hear that he made the process easy and answered all of your questions along the way. Thank you again for your recommendation and for choosing our agency. We look forward to serving you for many years to come!"
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Michael D'Eath

July 16, 2026

5  out of  5
rating by Michael D'Eath
"We have been insured with the Ted Heaton Agency and State Farm since 1989. Many different homes, cars, and, of course, time passing - they're always professional, helpful and responsive. In particular, his agency has been most helpful as we transitioned from employer-based health insurance, through COBRA and the ACA to Medicare. Each with its own learning curve, assisted by Ted's team over the years. We are grateful that we've not had to use any of the major coverage to dwellings and so forth over the years, but glad to know Ted had our backs through life's journey over 35 years. Thanks team Heaton."
We responded:
"No Michael D'Eath! It is my Awesome Team and I that Thank You and Brenda Freed for being long time, tremendous Customers! As you will remember, it's not always been easy nor has it always been smooth....that's the insurance business, right? But you and Brenda have been patient, you have listened, you have been willing to give my Team space to operate and you have been appreciative! Thank You so very, very much! Thank you for pointing out that it's been a Team effort with my Team! I am blessed to have such wonderful customers and such a dedicated Team to serve those wonderful customers. Truly Blessed! And, when I see comments like this from such long time customers it truly touches my heart to KNOW that my awesome Team and I have made a difference over time! It's never been harder but words like these just re-ignite the desire to serve! Thank you Michael! Thank you Brenda! Thank ya'll so very much from Ted and his Awesome Team!"
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Tani Shern

July 14, 2026

5  out of  5
rating by Tani Shern
"My daughter did an internship in Austin, TX and we needed a short-term renters insurance policy. Ted was extremely easy to work with and provided excellent service. I highly recommend."
We responded:
"Hi Tani! Thank you so much for your kind review and recommendation. We're so glad Ted was able to make the process of securing a short-term renters insurance policy simple and stress-free for your daughter's internship in Austin. Providing excellent service and making insurance easy to navigate are always our goals. We truly appreciate your trust in our agency and thank you for choosing us!"
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Shon Roberson

July 10, 2026

5  out of  5
rating by Shon Roberson
"Amber was phenomenal patient and knew what she was doing, honestly I enjoyed having her help setting up Auto insurance. I greatly appreciated it."
We responded:
"Hi Shon! Thank you so much for your kind review and for taking the time to recognize Amber! We're so glad to hear she made setting up your auto insurance a great experience. Amber is patient, knowledgeable, and genuinely cares about helping our customers find the coverage they need. Thank you again for choosing our agency, and we look forward to serving you for many years to come!"
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Kadey Cochran

July 9, 2026

5  out of  5
rating by Kadey Cochran
"We have been customers for many many years and without fail, Lori has helped us through home insurance decisions and multiple vehicle insurance changes. She is always extremely knowledgeable and clearly communicates our options. It’s an absolute pleasure to work with her and we couldn’t be more satisfied with the stellar customer service she provides."
We responded:
"Hi Kadey! Thank you so much for your continued trust and loyalty over the years. We truly appreciate your kind words about Lori. She is incredibly knowledgeable, takes great pride in helping our customers understand their options, and is dedicated to providing exceptional service every step of the way. Thank you again for your support and for allowing us to help with your home and auto insurance needs. We look forward to serving you for many years to come!"
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Mason S

July 8, 2026

5  out of  5
rating by Mason S
"Tom was great to work with on the home/auto insurance for our new home. He was responsive, friendly, and professional. He patiently answered my questions and took the time to explain everything clearly. We also ran into a small issue with the title company that delayed the insurance payment, and Tom handled it quickly and professionally."
We responded:
"Hi Mason! Thank you so much for your thoughtful review and for trusting us with your home and auto insurance. We're thrilled to hear that Tom provided responsive, friendly, and professional service throughout the process. Taking the time to answer questions, explain coverage clearly, and help resolve unexpected issues is exactly the level of service we strive to provide. Congratulations on your new home, and thank you again for choosing our agency. We look forward to serving you for many years to come!"
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cara polisini

July 8, 2026

5  out of  5
rating by cara polisini
"Taylor Peek has been our insurance agent for 4+ years and he is the best. He's responsive, helpful, and wonderful to work with. Thank you for everything Taylor!"
We responded:
"Hi Cara! Thank you so much for your kind words and for trusting our agency over the past four years. We're thrilled to hear that Taylor has consistently been responsive, helpful, and wonderful to work with. He truly cares about providing exceptional service, and we're grateful to have him on our team. Thank you again for your continued support—we look forward to serving you for many years to come!"
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Kent Mehring

July 2, 2026

5  out of  5
rating by Kent Mehring
"Amber - your prompt attention to my request eliminated a second trip to DMV. Thank you very much for the great service!"
We responded:
"Hi Kent! Thank you so much for your kind review and for taking the time to recognize Amber! We're so glad her prompt attention to your request helped you avoid a second trip to the DMV. Amber is a valued member of our team, and she always strives to provide timely, helpful service. We truly appreciate your trust in our agency and look forward to assisting you again whenever you need us!"
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Lori Howard

June 29, 2026

5  out of  5
rating by Lori Howard
"Just switched to State Farm and got a good rate with excellent coverage and a local agent."
We responded:
"Hi Lori! Thank you so much for your review and for choosing our agency. We’re glad to hear you were able to get a great rate, excellent coverage, and the support of a local agent. We appreciate your trust in us and look forward to continuing to be here for you whenever you need us!"
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Dora Morales

June 26, 2026

5  out of  5
rating by Dora Morales
"Good customer service following through with any Changes."
We responded:
"Hi Dora! Thank you so much for your kind review and for your trust in our agency. We truly appreciate your business. Providing excellent customer service and following through on any changes or requests in a timely manner are very important to our team, so we're glad to hear that you've had a positive experience. Thank you again for your support, and we look forward to serving you for many years to come!"
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Teresa Parra

June 19, 2026

5  out of  5
rating by Teresa Parra
"I am coming up to six months with my policy and I am not changing it’s been a journey with insurance and I haven’t had a good experience with them assisting but here they hear you and find the best way to go and also very affordable"
We responded:
"Hi Teresa! Thank you so much for your business and for taking the time to leave such a thoughtful review. We truly appreciate your trust in our agency over the past six months. We understand that navigating insurance can sometimes be a frustrating journey, so we're especially grateful to hear that you've had a positive experience with our team. Providing personalized service, listening to our customers' needs, and finding the best coverage at an affordable price are always our top priorities. Thank you for allowing us the opportunity to serve you. We appreciate your support and look forward to being here for you for many years to come!"
Profile photo of Manav Iyanna Kuttaiah

Manav Iyanna Kuttaiah

June 18, 2026

5  out of  5
rating by Manav Iyanna Kuttaiah
"I had the most enormous monthly payments with another insurance company. Daniel from state farm was able to relentlessly keep a check on me and my monthly payments! He also quoted me a much better deal beating everything out there. I did have a point where I completely disagreed with him. However Daniel from statefarm has the patience to explain me every coverage in detail and Im glad I chose their deal. Now I pay less for much more coverage which absolutely is the best thing we all want! Thank you!"
We responded:
"Hi Manav! Thank you so much for your business and for sharing your experience with Daniel! We're thrilled to hear that he was able to help you find better coverage at a lower price.

Daniel is incredibly knowledgeable, patient, and dedicated to helping our customers understand their options so they can make informed decisions. Taking the time to explain coverages thoroughly is one of the many things that makes him such a valuable member of our team. We're especially glad that he was able to answer your questions, earn your trust, and help you find a policy that better fits your needs. Thank you again for your kind words and for choosing our agency. We truly appreciate the opportunity to serve you and look forward to being here whenever you need us!"
Profile photo of Jon Parrette

Jon Parrette

June 17, 2026

5  out of  5
rating by Jon Parrette
"Amber was an amazing and helpful. Thanks so much. Great customer service and great deal!"
We responded:
"Hi Jon! Thank you very much for your business and for taking the time to leave such kind words about Amber! Amber is helpful, knowledgeable, and genuinely cares about making sure our customers have a great experience. She is a valued part of our team, and we're grateful to have her serving our customers every day. I'm so glad to hear that she was able to help you and provide both great customer service and a great deal. Thank you for recognizing her efforts—it means a lot to all of us. Thanks again for your trust and support. We look forward to serving you for many years to come!

"
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Rachel McElroy

June 17, 2026

5  out of  5
rating by Rachel McElroy
"Everyone I've talked to it's very helpful and professional. Their customer service is outstanding!"
We responded:
"Hi Rachel! Thank you so much for your business and for taking the time to leave such kind words about our team! It means the world to us to hear that everyone you've spoken with has been helpful, professional, and committed to providing outstanding customer service. Our team works hard every day to make sure our customers feel valued, supported, and well taken care of, so your comments are truly appreciated. Thank you for recognizing their efforts, and we look forward to providing you with great service for years to come! "
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Donna Trevino-Jones

June 8, 2026

5  out of  5
rating by Donna Trevino-Jones
"I worked with Daniel Rosenthal over the last couple of months to start our new policies. From start to finish, Daniel was great! Very patient, kind and genuinely interested in helping my family get the best coverage for the best price. I appreciate you! Best wishes!"
We responded:
"Hi Donna! And, Thank You so very, very much for your business and your kind words about my Team and Daniel! Daniel is conscientious, caring, helpful and a great listener! He is a true asset to our Customers and my other Team Members! Thank you for pointing that out! He is a big part of what my Awesome Team and the superb service all of my Team routinely delivers! Thank you again and please let's do this for a long, long time! Thanks from Ted and his Awesome Team!"
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Eduardo Álvarez

June 5, 2026

5  out of  5
rating by Eduardo Álvarez
"Amber was great! Helped me throughout the whole process!"
We responded:
"Amber is great and thank you Eduardo for your shout out! Amber, my Team and I sincerely appreciate your kind words and you allowing us to serve you! We are happy that you are happy! Amber Rocks as does my entire Awesome Team! I am one proud Boss Person! Let's do this for a long, long time please! Thank you again for your time, your business and your kind words! Thanks from Ted and his Awesome TEam! "
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Travis Bennett

June 4, 2026

5  out of  5
rating by Travis Bennett
"Alec was friendly, quick, efficient, & clear"
We responded:
"Hey Travis! Ted here. Thank you so very much for your business and for taking time to let everyone know that Alec assisted you in such a positive way! He works hard and he is a great listener which translates well to our great customers! My entire Team does such a great job in making sure that customers needs are heard and questions are answered. I am blessed! Thank you again for your time, your business and your kind words from TEd and his Awesome Team!"
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Greg Andrews

June 2, 2026

5  out of  5
rating by Greg Andrews
"Amber did a fantastic job setting up new policies for my home and auto. She explained everything clearly and walked me through the process of setting up accounts on the web and the online app. Highly recommend."
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Aub M.

June 2, 2026

5  out of  5
rating by Aub M.
"Ashley and Grant were very helpful in explaining everything to me in detail. They took their time and answered any questions I had; they made the process very easy for me. Thank you, Grant and Ashley!"
Profile photo of Ada M. Babino

Ada M. Babino

June 2, 2026

5  out of  5
rating by Ada M. Babino
"Smooth experience, switched for a better rate. Ted provided good follow up and friendly service!"
We responded:
"Ada, I am thankful for you allowing my Team and I to serve you! I am thankful for your kind words! Let's do business for a long, long time please! It means a great deal to me that you allowed my Team and I to serve you and that you felt strongly enough to share your thoughts! Thank you! Please let me know how I can possibly help you with any issue in the future! Thank you again from Ted and his Awesome Team!"
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Lora Dominguez

May 29, 2026

5  out of  5
rating by Lora Dominguez
"Stephanie was amazing! She got me the best rates possible. Out beat my current insurance by far. Her service was very professional, she didn't try to up sell me with options I didn't need. Thank you! I will be recommending you to anyone looking for insurance."
We responded:
"Hey Lora, Ted here just sending you a note to say THANK YOU SO VERY MUCH! Thank you for your time, thank you for your business and thank you for your kind words about Stephanie! She is a fantastic Team Member and she always takes great care because she listens so well! I am proud to have her on my Team and I am proud of all of my Team for how customer oriented they are! They are all Awesome! Thank you for letting everyone else know how great your experience with my Team was! Thank you from Ted and his Awesome Team!"
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Morgan Laner

May 27, 2026

5  out of  5
rating by Morgan Laner
"As a first-time insurance purchaser, Alec was so kind in his explanations and feedback on what policy adjustments make the most sense for me! Not only were their rates the most competitive, but customer assistance so far has gone above and beyond. While I'm hopeful that I wont have to submit a claim anytime soon, I feel comfortable knowing the team is there for me!"
We responded:
"WOW Morgan! Thank you! My Team and I do so very much appreciate your kind remarks and your thoughts! Your experience is what my Team strives for because just selling a policy does not benefit anyone nor does it allow longevity in our business! We LOVE helping customers and we LOVE being there for them. Alec does an especially great service to our Customers with how well he takes care of them. I am proud of him and I am thankful for his efforts! I love my entire Team and I am blessed that they all believe in that service mentality! Thank you again and let me know how I can help! Thanks from Ted and his Awesome Team!"