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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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francisco Diaz

March 14, 2025

5  out of  5
rating by francisco Diaz
"Amber was absolutely amazing in helping me and my family set up our car insurance policy. She explained everything in detail, making the process easy to understand, and provided outstanding service from start to finish. Her professionalism, kindness, and attention to detail made the entire experience smooth and stress-free. Amber is truly one of the best, and I couldn’t be happier with her service. Highly recommend!"
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Willa Rosen

March 13, 2025

5  out of  5
rating by Willa Rosen
"I have been a customer for 34 years. They have amazing customer service. Here is a quick poem in their honor: For thirty-four years, Ted's State Farm, Kept clients quite safe from all harm. With policies sound, Peace of mind they have found, A truly dependable, warm charm."
We responded:
"Hi Ms. Rosen and Thank You Thank You Thank You! Thank you for taking time to post your kind words and thank you for your business for so many years! I still remember visiting you the first time and I appreciate your loyalty! It's wonderful customers like you that my Team and I are proud to serve and thankful for! I am blessed to have such an Awesome Team that has done most of the heavy lifting over the years. I could not ask for more than what they deliver every day with every customer interaction. We are in a problem filled business but my Team certainly does a fantastic job helping our customers overcome those problems. I am blessed to have such wonderful Customers like you and such an Awesome Team to serve our customers! Thank you again so very much and I look forward to serving you for many more years to come! Thank you from Ted and his Awesome Team"
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J Wilder

March 7, 2025

5  out of  5
rating by J Wilder
"Both Stacy Bulin and Kalyn Damgaard have been extremely helpful explaining how my policies are set up and how I could make improvements to better my health. Thank you ladies so much I really appreciate it"
We responded:
"Thank you J W for your time, your business and your kind review! My Team and I thank you for sharing your thoughts with the public! And, my Team and I are blessed to serve tremendous customers like yourself. Thank you! Margaret is a Gem and I am so proud of her and her efforts to assist our customers. She consistently provides quality assistance and advice in the manner that we would want from our insurance agency! In fact, I am blessed to have an office full of Awesome Team Members who work hard to deliver the promises we make every day. I am tremendously proud of them and their efforts! I want to thank you again for your time, your business and your kind words. Please let me know how I can possibly assist you personally! We look forward to a long relationship as your insurance provider! Thank you from Ted and his Awesome Team!"
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Spiro J Athanas

March 6, 2025

5  out of  5
rating by Spiro J Athanas
"Great Service!"
We responded:
"Spiro, Thank you! Thank you for your business and for taking time to share your thoughts with everyone! I am blessed to have such great Customers like yourself to serve. I am also blessed to have an Awesome Team that routinely delivers the quality service you reference! I Love My Team and I and proud of their servant's attitude! I am also proud of the advice they give to our customers. Thank you again for your time, your referrals and your kind words! Looking forward to a long relationship with you! Thanks from Ted and his Awesome Team!"
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Kyle

March 6, 2025

5  out of  5
rating by Kyle
"I worked with Xochitl on setting up home insurance for our new house. The overall process of purchasing a new home is hectic, but Xochitl made that portion of it smooth and as painless as possible. She provided regular follow-ups/check-ins and made sure I had all the information and help needed. Furthermore, terms and pricing were very clear; she made extra effort to ensure she was available for questions and that we were on the same page. I happily recommend Xochitl for anyone looking for insurance."
We responded:
"Man, Kyle, I LOVE reading reviews like this and I am so proud of Xochitl for her efforts to serve you and your family! She has been a tremendous asset to our Great Customers (like Yourself) and to our other Awesome Team Members. I am thrilled she is on the Awesome Team that believes in treating our customers like they would want to be treated by their insurance provider. Congratulations on the new home and thank you for taking time to post your thoughts. Thank you for your business and your referrals! We appreciate you, your business and your helping us grow our business! Enjoy the new house and let me know how I can ever help you personally. Thank you again! From Ted and his Awesome Team"
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Daniel Huslig

March 1, 2025

5  out of  5
rating by Daniel Huslig
"Alec Metz helped me with getting a good deal with State Farm, getting a lower rate."
We responded:
"Hi Daniel and Thank You so very much from Ted and his Awesome Team! Welcome aboard and thank you for allowing us to serve you! Thank you for taking time to post your kind words! Alec is great to work with and I am so happy YOU ARE HAPPY! I am proud of the efforts my Team, including Alec, go to in order to deliver the quality service and advice that they do! I am a blessed man.....great customers like yourself and an Awesome Team to deliver the promises we make every day! Truly Blessed. Thank you again for your business and your time! My Team and I look forward to a long relationship with you that is fruitful for all of us! Thanks from Ted and his Awesome Team!"
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Kevin Kelly

February 21, 2025

5  out of  5
rating by Kevin Kelly
"Amber Lynne Aker was amazing and insightful and helped me while I was looking to switch Insurance companies."
We responded:
"Hi Kevin Kelly and Thank you for your business and your kind words! My Team and I sincerely appreciate you allowing us to serve you and for you taking the time to share with others about your experience! Please know you are always welcome to call and ask for me personally if I can assist you! Thank you for your review of Amber's performance with you! She is great to work with, thorough and caring! I am so happy she is on MY TEAM! In fact, I am so happy that ALL of my Awesome Team Members work with our fantastic Customers like you have experienced.....like how they would want their insurance provider to work for them! I am a blessed man in many ways.....great customers, an awesome Team and a great company to rep! Thank you again for your time and your business! Let's do business for a long time to come! Thank you from Ted and his Awesome Team!"
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Kimberly Luu

February 20, 2025

5  out of  5
rating by Kimberly Luu
"Been with state farm for years and have always had a great experience. Just recently switched our plan to Austin, TX and Amber made that such a smooth transition. She is amazing and SO helpful! My family and I are so grateful we got to work with such an amazing person."
We responded:
"Welcome to the Family Kimberly! Ted here. So happy you are with our Team now and so happy you took the time to share your thoughts about Amber with everyone! I am blessed to have such tremendous Customers like you/your Family and blessed to have such a dedicated Team! Amber provides quality advice and quality coverage while being a down to earth individual! I/We are thrilled she is on our Team! I am thrilled that I have an Awesome Team overall. They make me proud every day with their dedication to delivering great coverage discussion while listening to what people are concerned about with their insurance program. Please do not hesitate to let me know how I can personally assist you! Thank You again from Ted and his Awesome Team!"
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Piano Teacher

February 11, 2025

5  out of  5
rating by Piano Teacher
"Ted Heaton and his team are extraordinary! I have been a customer of Ted Heaton for over 40 years. He is the best of the best!"
We responded:
"Susan, You certainly know how to flatter a guy! Thank you so very, very much for allowing my Team to serve you and your family over the years! It has been MY / MY TEAM and MY pleasure to serve you and your Family! Thank you! I am blessed to have such tremendous customers like ya'll to serve! I am also Blessed to have such an Awesome Team to work with. I know Lexus and Julieta have assisted you recently! They Rock! In fact, my Entire Team Rocks! They deliver quality assistance and advice every day and I appreciate their efforts so very much! Thank you again for your business, your referrals and your kind words! Please let me know how I can personally assist you. Thank you again from Ted and his Awesome Team!"
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Massiel Garcia

February 5, 2025

5  out of  5
rating by Massiel Garcia
"Grant just helped me with my Renter insurance for a new apartment, he was very professional and friendly. I’m very happy about working with him. Thank you very much!"
We responded:
"Thank you Massiel! Thank you for letting other folks know that my Team was helpful to you and your insurance needs. I am proud of the work they do every day and I am thankful for wonderful Customers like Yourself! Thank you for your business and your time! I am blessed as a Boss to have quality people that believe in serving OUR CUSTOMERS! They amaze me at how hard they work to assist people and how helpful they are in listening to what the people want from their insurance / insurance provider! I will pat Grant on the back for assisting you with their needs! Thank you again for your business and your kind words! Ted and his Awesome Team appreciate your business and your kindness!"
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Tara Saad

February 5, 2025

5  out of  5
rating by Tara Saad
"I absolutely LOVE the Ted Heaton Team. I have been with them since about 1998! Always helpful and always helping me on how to save money and making any changes I need with Ease! Also, I want to give a HUGE Shout Out to Christin W! You ROCK LADY!"
We responded:
"Tara Saad you are too kind! I am personally moved by your comments and I am so very, very thankful for your continued business, referrals and words! You and your Wonderful Family have graced my Team and I for so many years....THANK YOU AND YOUR PARENTS! It's Wonderful Folks like ya'll that make our world shine brighter! Thank you also for pointing out how Outstanding Christin is to work with. She is a joy and a tremendous asset for our Customers and our Team! I am truly blessed to have such an Awesome Team that does the heavy lifting for our Customers and does it in a manner that we would want our insurance provider to handle our program! Truly Blessed! If I can ever help you personally please let me know! Hug your Parents for me and take care! Thank you from Ted and his Awesome Team!"
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Therese Palombi

February 3, 2025

5  out of  5
rating by Therese Palombi
"I worked with Amber and she was an incredible help to me. She assisted with me transitioning from one insurance company to state farm. I couldn't have asked for better customer service from amber."
We responded:
"Therese, Thank you so very much for allowing my Team and I to serve you and your Family! That means a great deal to me personally and my Team professionally that you chose us for your family's coverage. Thank you! Thank you for pointing out how helpful Amber was in your transition on Saturday. She is great and very helpful as you point out. I am also thankful for Alec's efforts to start the process with you. Both of them are great additions to my already Awesome Team and I am so very happy that they take such great care in advising and assisting our customers! My entire Team does a great job and I am truly blessed! I love what I do and I love helping people and I love my Team for what they do as well! I am blessed! Thank you again so very much and please let me know how I can personally assist you! Thank you from Ted and his Awesome Team "
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Sondra Yancey

January 29, 2025

5  out of  5
rating by Sondra Yancey
"I worked with Alec. Getting a quote and signing up for homeowners and auto insurance was quick and painless. Alec answered all our questions and was efficient with our time. After we got our paperwork, I thought there was a mistake. I texted. He immediately responded and explained the situation with underwriting, etc (there was no mistake actually). Will definitely recommend this office to our friends. Thank you!"
We responded:
"Hey Mrs. Yancey, Welcome to Austin and Welcome to the Heaton State Farm Team! We are thankful you called us and we are thankful for your business! Thank you for the review as well! And nice house btw! You worked with Alec and I am glad that he was efficient and communicated well with you! He has been a great addition to our Awesome Team and we are glad to have him! I am blessed to have such an attentive and caring Team that do all they can to deliver the correct advice and quality service to our wonderful Customers. Truly Blessed! Please always feel free to ask for me if I can personally assist you. I am happy to help! Thank you again for your time, your business and your kind words! Ted and his Awesome Team!"
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Ray Gentry

January 29, 2025

5  out of  5
rating by Ray Gentry
"So I’ve just moved back home to Texas after work took me away for some years. I’m going through the hurdles of getting my DL and insurance transferred back where it belongs. My other insurance company said that they couldn’t make a policy for me in Texas after they almost doubled my rate for 1 ticket after 15 years of loyalty and no tickets. So I went to insurify on the web to shop for insurance. Of course it sent me to progressive for a quote, all online btw, and their quote was almost as much as my other company for less coverage. Then I get a call from State Farm, a young lady by the name of Amber, who I believe was an angel in disguise. She basically got me the same vehicle policy as I had with the other company in another state for a significant amount less, and when I say significant I mean significant. To the tune of approximately $3100 a year! And if I ever need anything I can make a phone call and talk with a real person. Not search the web or email or even text, but talk to a real person. Thank you State Farm and thank you Miss Amber."
We responded:
"Hey Ray! Thank you Thank you Thank you and Thank you Again! Too many times people think the online way is the only way and it's still about people in the vast majority of cases. Thank you and my Awesome Team and I look forward to helping you for many years to come. Thank you for mentioning Amber as well. She is a great addition to our Team and has been making a real difference in people's lives! We are glad she is on our Team! She mirrors the efforts and the advice that all of my Team exudes every day! I am truly blessed to have all of them and I am thankful to represent a great company as well. I am blessed! Thank you again for your time, your business and your kind words! Thanks from Ted and his Awesome Team!"
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Sandra Wood

January 27, 2025

5  out of  5
rating by Sandra Wood
"Alec was very helpful and provided clear communication and details concerning the auto insurance policy. I am extremely satisfied with the new policy and highly recommend Alec!!"
We responded:
"Thank you Sandra.....Thank you for your business and for taking time to post your kind remarks! I am glad that you had a positive experience and I/We look forward to serving you for a long, long time! Alec is an asset to our Customers and our Team! He does a thorough job explaining coverage's and exploring needs rather than simply taking orders! We are glad he is on our Team! I am proud of him and so very proud of all of my Awesome Team in their pursuit to make sure folks are taken care of! I could not ask for more than they deliver on a daily basis! Please don't hesitate to ask for me if you ever need any help! Thank you again so very much from Ted and his Awesome Team!"
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adrienne mejia

January 20, 2025

5  out of  5
rating by adrienne mejia
"Grant helped me get coverage the same day, hassle free, and most importantly found me the best rate. Thank you!"
We responded:
"Hello from Ted Ms. Mejia! Thank you for your business and thank you for taking time to let everyone know how great Grant is to work with. My Team and I are thankful for your business and we are very appreciative of your comments. We hope we can do business for many years to come. Grant has been a tremendous asset to our valuable Customers and our Awesome Team! I am proud of him for his quality advice and service that he continually provides. In fact, I am proud of my entire Awesome Team for the superb service and advice they all provide. I am one blessed Boss to have such a great Team to work with. Please let me know how I can help you at any time! I am here to help as well. Thank you again for your time and your kind words! Thanks from Ted and his Awesome Team"
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夏晗

January 7, 2025

5  out of  5
rating by 夏晗
"quick responses and professional"
We responded:
"Thank you so very much for your review and thank you for allowing my Team and I to serve you! I am personally thrilled with you choice of words as that is what we would all want from our insurance provider. I am blessed to have such quality customers, like yourself, and an Awesome Team to deliver those quick responses and professional advice. Thank you for your time and your business. Please let me know how I can personally assist you in any way! Let's have a great 2025! Thank you from Ted and his Awesome Team!"
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Philip Blanchar

January 7, 2025

5  out of  5
rating by Philip Blanchar
"I've been using Ted Heaton's office for State Farm insurance for almost 20 years! We have had so many life events with the kids and deer and purchases/sales of our cars, it's hard to believe we're just a family with a couple 20-ish old kids now! Ted's team there is absolutely fantastic. In the last 4-5 years alone, we've insured 4 motorcycles and maybe that many cars as well. We've hit deer, we've crunched panels - all that life can bring - Ted's team has been just fantastic to work with! Special thanks to Skyler Leal and Taylor Peek for making it so smooth for us to add/adjust coverage every time we need help! Quick, professional, efficient and effective! Fantastic service!!"
We responded:
"Afternoon Philip and Thank You! Thank you for taking time to post such kind words, thank you for your business and thank you for your referrals! My Team and I are blessed to have such terrific customers like you / your family to serve! Thank you! Thank you as well for pointing out that Skyler and Taylor have delivered quality service to you and your family! They truly are two of the best! I have to say that my entire Team is Awesome and I am so very proud of them! They work diligently to provide the service we would want from our insurance provider. I am blessed to have such a great Team! Great Customers, an Awesome Team and a Great Company to represent...I am a fortunate man! Thank you again and let's have a wonderful 2025! Ted and his Awesome Team"
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Mary Galban

January 4, 2025

5  out of  5
rating by Mary Galban
"No matter who is helping you! Jammie, Gina, Ted, or any of the staff, you know you are being taken care of! Thanks for 36 years of great service!!"
We responded:
"Evening Mary and Thank You so very much! Thank you for your business, your referrals and your kind words. My Team and I are so fortunate to have such quality customers as you to serve….and we truly appreciate you and your family’s business and loyalty! I am blessed to have an Awesome Team as you mention! All of my Team work so hard to deliver the promises we make and they offer quality advice that helps people make decisions that protect themselves in the best way! I am one lucky guy….great customers and an awesome Team! Thank you again from Ted and his Awesome Team!"
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Brendan Mullen

December 10, 2024

5  out of  5
rating by Brendan Mullen
"Erick helped me with the process of getting insurance on my car. He made it very clear to understand and it was an easy process once I selected from the options. Thank you. I will definitely be recommending the company to any friends who need it in the future."
We responded:
"Hey Brendan....Ted here! Thank you for your business! Thank you for taking the time to share your kind thoughts about your experience with Erick! I am over the top happy that YOU ARE HAPPY and that you are new customer for my Team and I to serve! Thank you! I am also proud that Erick did a great job assisting you! He does a great job assisting customers to make the right choices that fit them and their needs! I am blessed to have him on my Awesome Team! I have to say that my entire Team does a great job just like Erick did. They continue to be the best of the best and they continue to treat customers like they would want their insurance provider to deal with them. They Rock and they make me proud every day. Welcome Aboard! Thank you for your business! Thank you for your time! Thank you for your kind words! Please let me know how I can assist you personally. Looking forward to a great relationship! Ted and his Awesome Team!"
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Dean-Antonia Hodges

December 6, 2024

5  out of  5
rating by Dean-Antonia Hodges
"Our current insurance company kept on increasing our homeowner's policy and auto insurance. It came to the point they were charging us more than our house payment just for homeowner's insurance. Our neighbor suggested Ted Heaton's firm since he was with them for many years and they always gave him the best service and quotes. We called and Grant answered our call. He understood our situation, accessed our current and future needs in homeowner's and auto insurance. He gave us options, suggestions, recommendations which would be best for us. He kept our concerns and priorities at the top of the list. Truly no over-sale, or over protection needed. He was able to get us a homeowner's policy and auto policy with greater coverage than the company we were with ( a well known company advertising through television). The quotes for homeowner's and auto combined were drastically lower than the payments for homeowner's policy alone with the current company. Everything was done efficiently, quickly, professionally with a quick rapport, and extremely satisfied dealings with Grant. Less 24 hours we were up & running with new coverage. If you are thinking of changing coverage, or looking for a better quote on homeowner's or auto insurance, give Ted a call. Someone will gladly assist you for all your needs or questions."
We responded:
"Hello and Thank You so very much Hodges Family! Welcome Aboard and thank you for allowing my Team and I to serve you! We are thrilled that we were able to help you and I am proud that Grant was able to meet your expectations. Grant works hard and is very focused on making sure he communicates effectively in his dealings with our customers and delivers quality advice based on what the customer is looking for. I am so glad he is on my Team! In fact, I am blessed that my entire Team works so very hard to deliver the service that they would want from their insurance provider. They are human and hiccups do occur but no agency works harder than we do on those rare occasions that things go array. I am truly blessed. Thank you for your business and the time to post these kind words. Please let me know how I can personally assist you! My Team and I look forward to a long relationship with you and your family! Thanks from Ted and his Awesome Team!"
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Amber Hoes

December 3, 2024

5  out of  5
rating by Amber Hoes
"They helped me save over my last State Farm office, over 75$ per month! The absolute BEST office for the company in Austin."
We responded:
"Hey Amber, I am so very thankful that my Team was able to help you and I am so very glad that you are pleased! It does not always work out that way but with my long standing relationship with the Hoes Family I am thrilled that it did! Jammie did a fantastic job in saving you the money because she is so thorough and caring! She is one of the best of the best! In fact, my entire Team is Awesome and I could not ask for more from them than they deliver every day! I am blessed....an awesome Team and such wonderful Customers! Truly Blessed! Thank you for your business and for sharing your experience! Please do not hesitate to reach out to me personally if I can help you! Thank you again from Ted and his Awesome Team!"
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Abhi Velaga

November 28, 2024

5  out of  5
rating by Abhi Velaga
"ashlee and gina were really helpful in setting up my insurance and fighting for the value of my car when it was totaled"
We responded:
"Abhi, Ted Heaton here! My Team and I hope you and your family had a wonderful Thanksgiving! We are Thankful for your business and your kind words about the service you have received from my Awesome Team! I am so very proud of how hard they work and how helpful they are in all aspects of our business! It's one thing to have a good rate but another to be present/helpful when you need the help the most! They do tremendous work every day with every interaction with our wonderful customers as you have experienced! Thank you again for allowing my Team and I to serve you! Please let me know how I can possibly help you personally! Thank you again from Ted and his Awesome Team!"
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Brittany Spiers

November 27, 2024

5  out of  5
rating by Brittany Spiers
"Quick, easy, and good price for rental insurance. Grant Shuff was very personable and didn't try to over sell me on anything and was knowledgeable about what I did need."
We responded:
"Happy Thanksgiving Brittany! My Team and I are so very thankful for our fantastic Customers like yourself and for you taking the time to share you kind words with the public! Thank you for allowing us to serve you and for the review! Grant is a tremendous resource and works so very diligently to provide the type of service / coverage / information that we would expect from our insurance provider! He is a real asset to our Team and to our great Customers! In fact, I am blessed to have such a quality Team that believe in providing the best service and advice possible! I am so very thankful for my Awesome Team! Thank you again for your business and your time! Please let me know how I can personally assist you. Thank you and Happy Thanksgiving to you and yours from Ted and his Awesome Team!"
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Chris Laskaris

November 26, 2024

5  out of  5
rating by Chris Laskaris
"I have been working with Ted and his office for many years. Gina S has been especially wonderful. Highly recommended."
We responded:
"Hi Chris and Happy Thanksgiving to you and your family! Thank you for taking time to share your kind words and your recommendation! I am so very proud of and thankful for my Awesome Team! They are human but they do a great job of assisting our customers every day! Gina is a Gem! She pours her soul into assisting our customers with their claims in an ever increasing crazy world of vehicle repair and hail damage. I say THANK YOU for her efforts every day as she truly delivers results and powers through the frustrations! Thank you for your help and support! Thank you for your time and your kind words! Have a safe and Happy Thanksgiving with your Family! Thanks from Ted and his Awesome Team!"