State Farm® Insurance Agent Ted Heaton III
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Kolby Gerard
October 25, 2024
"I’ve been with Ted for quite a few years now. After dealing with various insurance companies and NEVER having a good experience, it’s very refreshing to work with these guys and girls as they truly care. Most of my experience is with a young lady by the name of Gina, she has on multiple occasions gone above and beyond the call of duty to tailor my insurance policy to me and helped me through some unfortunate times. The only pleasant experience I had when I crashed my vehicle was getting to work with her. If I could give her 6/5 stars I would! If you want a truly stress free insurance experience give them a call! I promise they’ll treat you right!"
"Hi Kolby! Gina is awesome isn't she! I am so Thankful for her efforts and Proud of her servant attitude! She goes above and beyond to do all she can to assist our customers when they need us the most! Thank you for pointing out how Great she truly is! I am also proud and thankful for my entire Team! I could not ask for any more than what they all do every day! I am blessed....truly blessed! And, I am thankful for wonderful Customers like Yourself! Thank you for allowing my Team and I to serve you and your Family! We love what we do and we are so appreciative of our great customers! THANK YOU! Please let me know if I can ever assist you personally! Thank you again from Ted and his Awesome Team!"
Michael D'Eath
October 25, 2024
"We have been insured with the Ted Heaton Agency and State Farm since 1989. Many different homes, cars, and, of course, time passing - they're always professional, helpful and responsive. In particular, his agency has been most helpful as we transitioned from employer-based health insurance, through COBRA and the ACA to Medicare. Each with its own learning curve, assisted by Ted's team over the years. We are grateful that we've not had to use any of the major coverage to dwellings and so forth over the years, but glad to know Ted had our backs through life's journey over 35 years. Thanks team Heaton."
"No Michael D'Eath! It is my Awesome Team and I that Thank You and Brenda Freed for being long time, tremendous Customers! As you will remember, it's not always been easy nor has it always been smooth....that's the insurance business, right? But you and Brenda have been patient, you have listened, you have been willing to give my Team space to operate and you have been appreciative! Thank You so very, very much! Thank you for pointing out that it's been a Team effort with my Team! I am blessed to have such wonderful customers and such a dedicated Team to serve those wonderful customers. Truly Blessed! And, when I see comments like this from such long time customers it truly touches my heart to KNOW that my awesome Team and I have made a difference over time! It's never been harder but words like these just re-ignite the desire to serve! Thank you Michael! Thank you Brenda! Thank ya'll so very much from Ted and his Awesome Team!"
Sebastian Banda
October 22, 2024
"Xochitl is awesome"
"Sebastian the rest of the Team and I agree....Xochitl Rocks! We are all so very, very happy that she has started at the front desk and evolved into a tremendous asset to the Team and our great Customers like yourself. Thank you for pointing out that Xochitl is tremendous. In fact, I am so very blessed to have a full Team of quality, caring and helpful humans that believe in delivering the promises we make every day. I could not ask for any more from my Awesome Team than they give every single day! Truly thankful and truly blessed I am! Wonderful Customers like YOU and an Awesome Team and we represent a fantastic Company. Thank you for your time and your business! Please let me know how I can personally assist you! Thank you from Ted and his Awesome Team!"
Alex Pong
October 21, 2024
"I have a good opportunity to run into Alec Metz to purchase landlord insurance policy for my houses and I am so impressed with his work ethics, attitude , characters and very kind assistance. He fully understand what I am looking for and find me the price bargains. Price is just one thing, but service is more important. He is so patience and good moral characters with me as his customer. Compare with other sales and agents I have met in the past, he is the best. I recommend him to anyone and everyone that needs insurance. He really insured me the honesty, goodwill and trustworthy as he represents State Farm. No doubt, He earns my 5 star award compliment. Thanks, Alex Pong , Austin, TX."
"Hey Mr. Pong, Thank you Thank you Thank you for your time, your kind words and your business. My Awesome Team and I thank you for the opportunity to handle your insurance program! We look forward to a long and happy relationship with you! Thanks! Thank you for pointing out how great Alec was to work with. He is impressive and he is very helpful with everyone he works with! We are glad he is on our Team! In fact, I am blessed that Alec and my other Team Members believe in serving the customers like they would want their insurance provider to service them! They amaze me every day in this crazy world we are in! Great Customers! An Awesome Team! I am truly blessed! Thank you again so very much for allowing my Team and I to serve you! Thank you for your time to post your kind words! Thank you from Ted and his Awesome Team"
Curtis Shelast
October 18, 2024
"Easy to work with provides good value solutions - quick to respond."
"HI Curtis...Ted here....I can't tell you how much my Team and I appreciate your business and your time to post your kind review. We enjoy serving such great folks like yourself and we are truly grateful that you would post your comments! Thank you so very much! I love your words as well as it sums up what my Awesome Team is all about....they present value solutions to help our customers solve their problems as economically as possible! Thank you for those words. I am blessed to have such quality customers like you and I am blessed to have such a caring and knowledgeable Team to serve these customers. Truly blessed and truly thankful! Please do let me know how I can serve you myself! I am happy to help in any way I can! Thank you again from Ted and his Awesome Team!"
Edward Villalobos
October 18, 2024
"Daniel is a really great guy! Got me handled and made me feel like more than just a customer, I’ll be doing business with StateFarm for a long while just because of that experience."
"Mr. Villalobos, Thank you for your time and your business! I am so pleased that you are pleased with the service and advice that Daniel provided. He is a tremendous asset to our customers and to my other Team Members for sure. I/We are glad he is on our Team! I am blessed to have quality customers like yourself to serve and my Team and I are so very thankful for you choosing us. I am also blessed to have an Awesome Team of other caring individuals who provide the same level of service that Daniel provides....I am blessed! Thank you again so very much for your time, your business and your referrals! Please don't hesitate to reach out to me personally if I can help in any way! Thank you again from Ted and his Awesome Team!"
Isabel Rosales
October 17, 2024
"Couldn’t ask for a better agency to work with, I’ve been with Ted Heaton for a little over three years and would not be anywhere else! Their team goes above and beyond to meet all my insurance needs. Would recommend anyone to this office in need of insurance!"
"Hello Isabel and thank you for lighting up my Team's day and my day! Your kind words are greatly appreciated! My Team and I appreciate your business and referrals as well. It is our pleasure to serve you! Thank you! I appreciate your kind words about my Awesome Team too! They amaze me every day with how hard they work to serve our great Customers and with the quality advice they provide. They truly go above and beyond to make sure our customers needs are taken care of. Thank you for pointing this out in your comments as well. Please do not hesitate to call on me at any time to personally assist you! With gratitude and appreciation to you! Ted and his Awesome Team"
DeLonna Parrett
October 17, 2024
"I was with another insurance company, and the price for my premium had gone up, significantly. Gina helped me get my insurance, not only to an affordable rate, but the lowest rate I’d found! She was so patient with me, answered every question I had And made sure all my needs were met. I highly recommend anyone searching for a car insurance to contact this office! They are amazing!"
"Hey Ms. Parrett......Thank you for your business and your kind words! I am happy that Gina was able to assist you and put you in a much better position with your insurance....both pricewise and knowledge wise. Gina is simply the Very Best! I am blessed to have her on my Awesome Team! In fact, I am Blessed to have an office full of quality Team that deliver outstanding rates and information to our customers and prospects! They amaze me with their "can do" attitudes and "servant spirit" on a daily basis. I could not ask for more from them in a challenging environment. With my Awesome Team and with such Tremendous Customers, like yourself, I am truly blessed! Thank you and please let me know how I can personally assist you! Thanks from Ted and his Awesome Team!"
Daniela Sontinani
October 15, 2024
"I called the office today because I wanted to ensure that my life insurance policy was in good standing due to my high-risk pregnancy and an upcoming surgery next week. When I called to make payments and verify important details, I encountered some issues with Kristin. Unfortunately, her demeanor was quite unprofessional; she tended to speak over me and was rather rude throughout our conversation. I believe she could greatly benefit from additional training in customer service, as effective communication is essential in her role."
"Ms. Sontinani, Ted here. First and foremost, my Team and I hope your pregnancy is going as well as possible and that your upcoming surgery goes well for you and your baby. I am profusely apologetic about your experience with Christin. I am a bit taken aback as she has been a model Team Member for many years. I do take this review seriously and I will certainly use this as a training exercise for my entire Team. I know this probably added stress to an already stressful situation. For any communication in the future you are more than welcome to contact me on my mobile at 512-970-6446. Again best of luck with your upcoming childbirth and delivery. Ted and his Team"
Stacey Calabretta
October 14, 2024
"I have recently made the switch to State Farm thanks to Daniel Rosenthal. Daniel was amazing to work with - extremely responsive and took the time to walk me through the options I had for my home and 4 autos to ensure we had coverage that was best for our family."
"Hey Stacey....So nice of you to post your knd thoughts about my Awesome Team and your experience with Daniel! I am blessed to have a quality Team that believes in delivering the promises we make every day! Daniel has been a tremendous part of our success with his CAN DO ATTITUDE and servant attitude! We are so happy to have him and his positive presence in the office. I am also blessed to have such wonderful customers like you and your family to serve! Thank you so very much for the opportunity to assist you with your insurance and financial services needs. Please do not hesitate to reach out to me directly if I can ever do anything to assist you! Thank you again for your business, your referrals and your kind words! Thanks from Ted and his Awesome Team!"
Zy Johnson
October 11, 2024
"Both Skyler Leal and Stephanie Graciano have always been patient in answering all my questions and making the complex world of insurance easy to navigate. I truly appreciate their speedy responsiveness and the way they go above and beyond to ensure I have the coverage I need. If you’re looking for insurance agents who are knowledgeable, reliable, and genuinely care about your needs, look no further than either of these two absolute gems. Thanks to both of them!"
"Hey Zy, Thank you so very much for your business, your referrals and your kind words! My Team and I are blessed to have such tremendous customers like yourself to serve! Thank you again! Thank you for pointing out the quality service that Skyler and Stephanie have provided to you and your family as well. They both continue to amaze me at their efforts to work with, assist, advise and help our customers with their insurance and financial needs! I am blessed to have them and I am truly blessed to have an office full of quality individuals who help our customers every day with every interaction. I am so very thankful for their efforts and overwhelmed with the quality service they provide every day! Thank you again for your time, your referrals and your business! Please let me know how I can assist you myself! Thank you again from Ted and his Awesome Team!"
Jim Weatherby
October 9, 2024
"Prompt, through, explained existing aspects of policy (home owners) and other options available to us. Our agent was not there when I responded to the email for an appointment to review coverages. We were contacted by an associate who who arranged an appoint and provided the information we needed to prepare for the meeting. I also ran in to the owner who stopped introduced himself, stopped what be was doing and made sure we were taken care of. What more could we ask for?"
"Mr. and Mrs. Weatherby, It was great to meet you yesterday and thank you for allowing my Team and I to serve you! I am pleased that you were pleased with your interaction with Jammie and with myself! Hopefully we will be able to assist you and your family for years to come! I do want to mention that Jammie is a tremendous Team Member and is very thorough at her job and working with Customers. Thank you for your kind words about your time with her. I am blessed to have a Team that works hard to deliver quality service and advice. They amaze me every day! Please do not hesitate to let me know how I can assist you personally! I am happy to help in any way I can! Thank you again from Ted and his Awesome Team!"
Cameron
October 8, 2024
"Ted and his team have been taking care of my policies for a while now and I am very happy with their service, attention to customer needs and willingness to answer any questions and concerns I may have. Stephanie is very knowledgeable when it comes to insurance and she has been so great to work with over the years."
"Hello Cameron! Ted here! I am so very thankful for your time and your business! Thank you for taking time to post your thoughts and thank you for allowing my Team to serve you! My Team and I are blessed to have wonderful Customers like you to work with! I am blessed to have a tremendous Team to assist our wonderful Customers! Stephanie is an example of how diligent and caring my Team Members can be! She is a great asset to our Customers and to our Team! In fact, my entire Team is exemplary in what they do and how they do it every day! I am blessed to have such an Awesome Team that do such an amazing job! Please let me know how I can personally assist you! Thank you again from Ted and his Awesome Team!"
Mayson Fite
October 8, 2024
"Grant and Alec were very helpful in getting me a new policy. Very friendly company and will continue to do business with these guys for a long time"
"Hey Mason! Love you taking the time to post your kind words about Grant, Alec and my Agency/Team! Thank you for allowing us to serve you as well! We would love to be your Insurance Provider for years to come! I am blessed to have great Customers like you and an Awesome Team to serve our Customers! Grant and Alec do a great job every day and I am so very appreciative that they treat our Customers in such a thorough and professional yet friendly manner. I am blessed to have an entire Team of quality individuals just like them. Thank you again for coming on board and thank you for your time to post your comments. Please let me know how I can personally assist you! Thank you from Ted and his Awesome Team!"
Tammy Johnson
October 8, 2024
"I've been with State Farm for a long time, and we recently purchased property and moved, and with that purchase and move it's alot of changes with my policies. Stephanie Graciano and Skyler Leal are always so welcoming and patient with me whenever I call them with any questions or concerns. I really appreciate that I can call them and they are both so kind and helpful. I never feel rushed or like I'm just a number with them. It's extremely refreshing these days to have such great customer service. So I really appreciate Ted Heaton State Farm always going above and beyond."
"Hi and Thank you Tammy! I am so proud and thankful to have tremendous Customers like yourself to serve! Thank you for your confidence and your trust! I am also proud and blessed to have such a great Team of quality individuals that believe in serving our great Customers. Skyler and Stephanie both continue to deliver quality service and advice every day and with every interaction! I am a blessed man to have such a dedicated Team across the board. Truly Blessed! Wonderful Customers! Awesome Team! I could not ask for more! Thank you again for your business, your referrals and your time! Please let me know how I can personally assist you! Thanks from Ted and his Awesome Team!"
freddie leal
October 8, 2024
"Very knowledgeable , personable and helpful! Thank you for all your team do!"
"Thank you Mr. Leal! Thank you for taking the time to share your kind words about my Awesome Team! The words you used are spot on and describe my Team extremely well! I am thankful for how hard my Team works and for the quality level of service that they deliver on a daily basis. And, I am thankful for wonderful customers, like yourself, that allow us to serve you! My Team and I are blessed to have such kind, understanding and caring customers that we interact with each day! Great Customers! Great Team! Great Company to represent! I am a fortunate man! Thank you again for your time, your business and your referrals! Please let me know how I can personally assist you! Thank you from Ted and his Awesome Team!"
Jason F
October 7, 2024
"I have had nothing but the absolute best service at Ted Heaton State Farm! Ashlee was amazing with helping me get all set up and I couldn’t be happier. Ted’s team is really great and I would never go anywhere else for insurance."
"Afternoon Jason and thank you so very much for your time, your business and your referrals! My Team and I thank you for allowing us to serve you and thank you for your kind words! We work hard for our valued customers and it's great to receive this feedback! I am blessed to have a tremendous Team to deliver the promises we make. Ashlee has been a wonderful addition to our Awesome Team and she delivers every day with every interaction! I am proud of her and I am blessed to have an office full of other quality Team! I am a blessed man! Thank you again for your business and your time! Please let me know how I can personally assist you! Thanks from Ted and his Awesome Team!"
Something or Other
October 3, 2024
"I am leaving this agent after nearly 21 years (plus 5 years on a previous stay in Austin). The deterioration in customer service has been astonishing and not acceptable. I will stay with State Farm, but I think it is time for Mr. Heaton to consider hanging up his spikes."
"Mr. Lazar, I am sorry to lose your business! I am ALWAYS sorry to lose business regardless of the circumstances! And, for full disclosure, I will readily admit that I missed two call backs to you this year (one I did space on and the other recently was due to me assisting a customer relocated when they had to leave their home (and I called you numerous times the very next day)). However, I take personal offense to your comments, the overwhelming number of customers my Awesome Team and I serve show differently and based on the other reviews that are present on this site your assertions are without merit. I have 64 emails in my inbox within the last 16 months related to your account that were either shared with you, sent to you by my Assistant or I or were exchanged with my Management regarding your complaints about the RATES SF was charging you on both your home and auto policies and/or related to your questions about the SF DRIVE SAFE AND SAVE PROGRAM that you were unhappy with. I have 36 emails in my sent folder regarding you/your account within the last 16 months. And, my tremendously capable and responsive Assistant will have more emails than that I am sure based on our interactions. My Team and I do not set the rates! My Team and I can only act as intermediaries with the company on their sponsored programs and we are not always in any position to change results regarding company sponsored programs! My Team and I can't make the company process changes any faster than they have done so as well! But I object in the most strenuous and loud fashion with your assertion and your allegations. Don't shoot the messenger when you don't like the message....."
yue zhang
October 2, 2024
"Alec is an amazing insurance agent—always helpful, responsive, and truly looking out for his clients. Highly recommend!"
"Hi Yue, Ted here. Thank you for your business and for taking time to share your thoughts with the public! My Team is fortunate to serve such wonderful customers such as yourself! Thank you for the opportunity! Alec is a tremendous resource to our customers. I am thankful he is on our Team and thankful that he delivers quality service in every interaction with our customers. He is one of the best! In fact, I am blessed to have an Awesome Team that believes in delivering top notch service and advice every day! I am blessed! Thank you again for your business, your referrals and your time to leave the review. Please let me know how I can personally assist you! Thank you from Ted and his Awesome Team!"
Kristin Bult
September 18, 2024
"We've been with Ted Heaton for many, many years and the customer service is excellent! Whenever I need anything or just have a question, Shaylee is always super responsive! It's always a pleasure working with anyone on the State Farm team. Oftentime, it's hard to get an actual person on the phone these days (sometimes you just want to talk to someone in person) - not the case with this group. Keep up the great work!"
"Morning Kristin and THANK YOU THANK YOU THANK YOU for your business over the years and for taking time to share your thoughts with the public! I am blessed / my Team and I are blessed to serve quality customers like yourself and we sincerely appreciate the trust you have placed in us! We don't take that responsibility lightly. I am also blessed to have such an Awesome Team to assist you/our customers with their insurance and financial services needs. They all work so very hard to deliver quality service every day.....including Shaylee! She is a Gem and she truly believes in serving our customers. Thanks for pointing her out! Please let me know how I can personally assist you at any time! Thank you again so very much from Ted and his Awesome Team!"
Karen Bailey
September 16, 2024
"It's only been a month that we got auto insurance here through Erick Alvarado & Skyler Leal, but my mom and I are very happy. The rates are great & everyone has been very professional and nice. We highly recommend this agency!"
"Hi and Thank you Karen! Thanks to you and your Mom for allowing my Team and I to serve ya'll! We appreciate the opportunity so very much! Thank you also for sharing your thoughts about Erick and Skyler! Both of them are exemplary Team Members and possess a servant attitude when it comes to taking care of our valued customers like ya'll! Both of them are ideal Team Members and I could not be more pleased with their efforts! I am blessed to have a Team full of quality, caring and concerned folks that do not leave any stone unturned to deliver the service we would want from our insurance provider. They amaze me every day and make me so very proud! Thank you again so very much and please let me know how I can personally assist you! Thank you from Ted and his Awesome Team!"
Patrick Manalich
September 13, 2024
"Grant has been a wonderful help setting up my accounts, he goes the extra mile and is very responsive."
"Hey Patrick....You Rock! Thank you so very much for sharing your thoughts about Grant and thank you for your business! Grant is a tremendous asset to our valued Customers like you and to our Team! He works hard, delivers the promises he makes and provides quality advice every day! He is great! In fact, my entire Team is Awesome! I am truly blessed to have such a dedicated group of caring individuals that do tremendous work for our customers. I could not be prouder of what they deliver every day! Great Customers! Great Team! Great Company! I am blessed! Thank you again for your time and your business! Please let me know how I can help you personally! Thank you from Ted and his Awesome Team!"
Jay Lee
September 10, 2024
"Easy to get and perfect support from Dainel during my new auto policy registration. Thanks all!!"
"Jay, Thank you for your business and for taking time to let other folks know how OUTSTANDING Daniel is to work with! He has been a true force on our Awesome Team with his easy style and helpful demeanor. We are lucky to have him! In fact, I am lucky that my entire Team believes in delivering quality advice and quality service to our customers! I am blessed that they all work so very hard....truly blessed. And, I/ We are blessed to have such great customers like you! Thank you for allowing us to serve you and feel free to reach out to me personally at any time! Thank you again from Ted and his Awesome Team!"
Sinister
August 29, 2024
"good price and good staff to help ! Grant Shuff has helped me through this transfer process very smooth, thank you!"
"Hey Sinister, What a great Screen Name! Thank you for allowing my Team and I to serve you! We appreciate your business and your confidence! Thank you for pointing out that Grant was helpful and made the process as easy as possible for you. He is a wonderful Team Member and he adds a great deal of depth to our Team! We are glad he is on our Team! I am blessed to have a quality Team full of awesome individuals that work together for the benefit of our customers. They all deal with our customers like we would want our insurance provider to deal with us! I am blessed....great Customers like YOU and an Awesome Team! Thank you again for your business and your kind words! We look forward to a long relationship with you! Thanks from Ted and his Awesome Team!"
Kassidy Wall
August 27, 2024
"Stacy, Gina, and Julietta have all been so helpful and kind! I am very grateful for this team. In stressful times, they’ve helped me get through it thank you all"
"Kassidy, Thank you! Thank you! Thank you! My Team and I appreciate the opportunity to serve you and we are grateful for your kind words! I am so very proud of my Team for their continuing efforts to serve our wonderful Customers like YOU! Stacy, Gina and Julieta are a HUGE part of the overall quality of service that the overall Team provides. Man am I blessed to have them and my other Awesome Team Members to work diligently every day. I am truly blessed and thankful! Please let me know how I can personally assist you! Whatever I can do for you and your family I am happy to do! Thank you again for your time, your business and your kind words! Ted and his Awesome Team"