Ted Heaton III

"State Farm has a great reputation, because they have professional staff, and provide outstanding service. I'm pleased to have my home and auto coverage with the Ted Heaton agency. Taylor Peek, my account manager, has to be one of the best. He is an example of the friendly and competent insurance professional that you want. He keeps you informed and handles all of the details. I recommend Taylor Peek, the Ted Heaton Agency, and State Farm."

"I had to mention a great experience I had with State Farm recently since I think it might help other make a decision on which insurance agency to use. For context, I have never had a State farm policy myself, but I've had extensive dealing with them on behalf of a parent. Sadly, my dad passed away right after a major issue with the home transpired. The damage was extensive, and the whole process took almost a year to resolve. But the only thing that went well was the service I got from this State Farm office. Specifically, Liz B. was our point of contact, and she was there to ensure that we understood our dad's policy, process the paperwork, and make sure the home got fixed as soon as other people - such as our contractor - could move on the repairs. As I said, I've never had a policy with them myself. But if taking care of your loved ones in case of an emergency is a major consideration for you, this office is a great choice. I'll definitely be looking into the agency next time I'm shopping for homeowner's insurance myself."

"Thank you to Ted and Gina for their assistance involving our vehicles. They were professional and with Gina's assistance, we received a quick turn around. We haven't seen such prompt service in such a long time. Thank you Ted and Gina S. for keeping the ball rolling!!!!"

"I highly recommend Liz Burge with Ted Heaton-State Farm for any insurance needs. She provided a very positive experience despite the many obstacles we had to deal with because of the estate situation. Liz is the ultimate of professionals. She was able to answer our unending questions, provide us with the coverage we needed on two separate properties, and in the timeframe required. I am grateful for her kindness, professionalism and knowledge. Thank you, Ted Heaton-State Farm for having employees like Liz to provide quality service to clients. One satisfied new client."

"I’ve been a State Farm client since 1982 and with this office since 2010. Ted and his staff have always taken great care of me. Never a hiccup or any doubt about the security of having State Farm protecting me. Skyler Leal is particularly sharp and attentive. Highly recommended."

"I am a new customer to Ted’s office, having followed Jana Sanders from my previous agent’s office after he passed away. I have been with Jana for more than 20 years; I was referred to the agent’s office where she worked when I first moved to Austin. It was pure luck that I ended up with her, and for that, I am SO grateful. She has been my insurance go-to through a marriage, divorce, remarriage, and the birth of my daughter. I trust her implicitly and always feel like she has my best interests at heart, as well as my family’s. I cannot recommend her highly enough!"

"As nerdy as this may sound, Alex did a FANTASTIC job of explaining everything I'm covered for under my policies. In the past I feel like when agents try their best to explain all the ins and outs of my coverage my eyes just glaze over and it reminds me of when I was in college trying to understand business calculus. Alex explains everything in a super simple and concise way, so that it makes sense and everything is clear."

"As a consumer quality normally speaks volumes, and in conjunction to quality, the customer service you receive can also make all the difference in the world. I am writing this review because I have been a Ted Heaton State Farm customer long enough to validate both of these very valuable assets for this agency. Not only have I recommended friends and family to Mr. Heaton's agency in the past, I have also witnessed and received the quality customer service in which I speak so highly of, myself. I personally appreciate the fact that I can always depend on a follow-up on any questions or concerns that I may have and the respect of being valued as their customer. I have always felt that each one of my State Farm representatives have been dedicated to my education and understanding of my policies and eligible discounts, and after having recently worked with Ms. Stacy Bulin, I can only confirm that exceptional customer service is this agency's standard. Whether you're calling in to speak to someone or paying a physical visit to the office, you're bound to feel like part of the Heaton family. They really have a way of making you feel like part of the team and over the years they've taken great care of me and all my insurance needs. Thank you too ALL of the wonderful folks at Ted Heaton's State Farm agency! You all have really made me a proud customer."

"I have used this agency for all of my insurance needs for many years. I stayed with them even after moving out of the Austin area because the value and service can’t be beat! Skyler J Leal has been my contact for the last few years. He always responds in a timely manner to help with any question. His answers are thorough and on point. He takes the time to make sure I understand every aspect of whatever product we are discussing. I can’t say enough to tell you how helpful he has been."

"Ted Heaton has been our State Farm agent for over 30 years. His staff has always been top notch. Especially Jammie Nork, who has taken care of our insurance needs and questions. Always going above and beyond. Thanks for taking such fanatstic care of this family ( even when we had teenage drivers) they are the BEST!"

"I was recommended to Margaret Heaton when I moved to Austin at the end of 2019. Since then, I have moved all my insurance needs to her and her State Farm business. She is one of the most responsive people I have met - provided great service, follow-up, and answers to all of my questions. I have always viewed someone that is communicative and timely as someone I can trust - and that is exactly the kind of qualities I want in my corner if I would ever have a claim or issue. Call her directly, you won't regret it!"

"Taylor was great to work with and not a pushy salesperson like I've previously experienced. He made an effort to describe suggested next steps in an email instead of leaving a "call me" voicemail resulting in phone tag. He offered an easy and efficient alternative to the system recommended service centers. Great to work with."

"Ted and Skyler will help you save money! After initially getting a very high insurance quote, Skyler and Ted fought to get me a more affordable rate. They even sent me a HEB gift card for dealing with the "hassle"! Great customer service from a stand-up local business. Thank you!"

"Taylor Peek help me out in such a quick manner that I’m just very satisfied with the response time. I’ve been a customer for over a year now and they’ve help me out every time I needed something. Definitely would recommend this agency to people. Talk to Taylor, he will definitely help out and get you in and out before you know it."

"This is your go to place for all of your insurance needs. Most recently they were able to assist me with insurance for my food trailer and business. I shopped around to many places as this is my first experience with insuring a business/food trailer. The customer service here is top notch and friendly as can be. The entire team I had interactions with were very professional and helpful. They were able to provide me with the best coverage and best price of any of their competitors. Do yourself a favor and switch all of your insurance needs over to state farm and specifically Ted Heaton’s office. You won’t regret it!! Specifically want to take the time to thank Alex and Lori for all of the hard work they do! Y’all rock"

"When I made a recent change in employment I turned to Ted and his team to help move my accrued retirement to a financial account that was beneficial to me in the long run. Ted and his team went above and beyond and explained things in layman’s terms so that I was able to understand what was happening with my money. I would recommend Ted And his team to anyone needing insurance or financial services."

"(Translated by Google) I have purchased insurance from many different places, but at State Farm Insurance Agent- Ted Heaton III made me feel very satisfied with everything from their welcoming attitude, reasonable purchase price to their professional service. Mrs Anh Annie Mutch . Thank you State Farm Insurance Agent- Ted Heaton III for making me feel confident and secure when purchasing State Farm insurance (Original) Tôi đã mua bảo hiễm rất nhiều nơi khác nhau, nhưng ở State Farm Insurance Agent- Ted Heaton III khiến tôi cảm thấy rất hài lòng về mọi thứ, từ thái độ niềm nở , giá mua hợp lý cho đến cách phục vụ chuyên nghiệp của Mrs Anh Annie Mutch . Cảm ơn State Farm Insurance Agent- Ted Heaton III đã làm cho tôi cảm thấy tin tưởng và an tâm khi mua bảo hiễm của State Farm"

"These guys made my insurance significantly cheaper and are easy to work with. When anything comes up, they are always helpful, whatever the case may be. Grant Shuff is the guy I recommend, he cut my monthly payments by over $50 compared to the other insurance companies so definitely worth talking with them"

"I was so excited about switching to State Farm with such great rates, but I did not think that meant less quality in service. I have not had a good experience with my 1st claim. It started with towing service to pick up my vehicle. New driver.......which was scary. Not given address properly (not sure where that error came from) .Had I not gotten involved on the process, it would've been left by the wayside........claims adjuster, to Lead Claims agent, service manager with car repair........it has been a circus of errors for everyone . I get a claim amount and decided to check with repair shop, they NEVER heard from State Farm claims adjuster and the amount was not sufficient ECK !!! I get involved with adjuster and have them contact the Service Manager at the garage........Only until now....many emails of discontent that now things are getting done, but what really concerned me was how the Lead Claims agent, kept saying to me it was important that I know what my policy has and I should stay in touch. Like Rental car maxout while waiting for Insurance agency to pay claim and get repair shop to start work...... What about them staying in touch with me on the progress, somehow did I get it wrong being the customer? ! .this is a new car on 7k mi, no other car or insurance agency involved. Just my vehicle with theft. A nightmare for something simple. That's my experience."