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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Tamara Haas

March 26, 2025

5  out of  5
rating by Tamara Haas
"Christin was extremely in getting all our policies in order! We have been with Ted probably over 30 years. We appreciate all they do to keep us insured!"
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Bryan Leveque

March 26, 2025

5  out of  5
rating by Bryan Leveque
"Alec was phenomenal all around helped answered all questions amazing"
We responded:
"Thank you Bryan! Ted here! Thank you so very much for your business and for taking the time to post about your experience with Alec! Alec has been a quality Team Member because he does the small things that can make a difference in our Customer's Experience/s. We are blessed to have him on our Team! In fact, I am blessed to have such a quality Team that delivers on a daily basis.....they deliver caring assistance and useful advice to our wonderful Customers like You! Thank you again so very much for your business and your review! Please let me know how I can personally assist you! Thank you from Ted and his Awesome Team!"
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Cilvana Bricker

March 25, 2025

5  out of  5
rating by Cilvana Bricker
"GRANT SHUFF, State Farm Insurance Agent at Ted Heaton III provided an outstanding service when I needed a renters insurance. I couldn't have a better customer service. He was polite, very professional and very helpful."
We responded:
"Ms. Bricker......thank you so very much for your business and your kind words. My Team and I look forward to serving you for many years to come! Thank You! Grant is great to work with.....patient, knowledgeable, informative, empathetic and very good at listening! I am blessed he is on OUR Awesome Team! I am blessed that I have an office full of quality individuals who believe in serving our wonderful customers! They amaze me every day! I am one blessed guy to have such great customers, a great company to represent and an Awesome Team! Thank you again for your business and your kind words! Thanks from Ted and his Awesome Team!"
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Maria Brennan

March 18, 2025

5  out of  5
rating by Maria Brennan
"Amber Aker was really friendly and helped me with all my questions. Without giving specific advise or trying to sell me unnecessary coverage, she helped me to choose the one I think is the best for me. Thank you Amber! It's good to be back with State Farm"
We responded:
"Hello Ms. Brennan and THANK YOU! Your business is appreciated and welcomed! Thank you! Thank you for your kind words as well! Amber has always done a terrific job of being informative and helpful without being pushy! She is a great Team Member and I am blessed to have her! I am blessed that my entire Team is so Awesome! They amaze me every day with their servant attitude and desire to help our customers! I am blessed. Thank you again for your time, your business and your kind words! Call me personally if I can help! Thanks from Ted and his Awesome Team!"
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Richard Farias

March 17, 2025

5  out of  5
rating by Richard Farias
"Ted Heaton has been my State Farm agent for over 44 years and has provided outstanding service the entire time. Ted and his staff have assisted in our hours of need. He made sure that we were treated quickly and fairly when we filed claims. Ted and his staff are truly like a Good Neighbor you can depend on. Richard Farias"
We responded:
"RICHARD, Thank you! Thank you so very, very, very much for your kind words, your business and your referrals! It has been 44 years and my Team and I are so very thankful to know that we have lived up to the promises we have made over a long, long time! I am blessed to have such wonderful Customers like you and your Family to serve! I am also blessed to have a tremendous Team behind me to do the heavy lifting. Jammie has worked with you for years and has done an exemplary job in delivering service to you when you call! I am blessed to have her and my entire Team to count on every day with every interaction! Truly blessed! Thank you again for allowing my Team and I to serve you! You know you can always call on me if you need me personally! Thank you again so very, very much from Ted and his Awesome Team!"
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Sandra Cessac

March 17, 2025

5  out of  5
rating by Sandra Cessac
"I had the best experience buying insurance ever! My Agent, Stephany Graciano was the most helpful person I have come across in a long time. I called her in desperation as my other insurance was dropping me that same day and she went above and beyond to make sure I was covered! From our vehicles to our home and even an umbrella policy, Stephany had it all done within a few hours. And she was so sweet and kind I felt like I was doing business with an old friend. Thank you so much Stephany, you are truly the best!"
We responded:
"Hi Sandra....Ted here....I am so very excited that you allowed my Team to work with you and I am so happy that you were pleased with your experience with Stephanie! I can't explain how proud I am that Stephanie delivered such a quality experience and I can't explain how thankful I am for your business / your time to post such glowing words! Thank you so very much! I am proud of the work product from my Team as they truly do care about helping folks with their insurance and financial services needs. Stephanie goes above and beyond to deliver that quality experience and I am thankful she is on our Team! Thank you again for your business and your time to post the delightful review! My Team and I hope we can work together for many years to come! Thank you from Ted and his Awesome Team!"
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Chandramohan Naidu

March 16, 2025

5  out of  5
rating by Chandramohan Naidu
"Ted & Daniel at state farm were professional & helped me pick the best policy for Auto, Home and Life. It was easy & informative to work with them."
We responded:
"Thank you for your business! Thank you for your kind words! My Team and i sincerely appreciate you allowing us to serve you! Thank you for listening and being willing to understand the coverage that SF offers that is broader than other companies. Daniel is a tremendous asset to my Team and to Our Wonderful Customers like Yourself! He prides himself in delivering quality advice and service. Thank you for pointing out how much help he was in assisting you during your insurance provider search. My Team and my hope is that we can have a long lasting relationship with you! Thank you again from Ted and his Awesome Team!"
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Patty Wayman

March 14, 2025

5  out of  5
rating by Patty Wayman
"Daniel Rosenthal was the gentleman who wrote up our policy and was very helpful through the entire process. We would highly recommend him for your future insurance plans."
We responded:
"Hi Patty and THANK YOU! Thank you for your business and thank you for your time to post such a kind review. It is heart warming for me to see reviews like this as I love to see feedback that tells me that my Team is delivering the service and advice that is meaningful and helpful! I am blessed to have such an Awesome Team and I am blessed to have such quality Customers! I am proud of Daniel and his efforts to serve! Thank you for confirming his quality efforts! Please do not hesitate to let me know how I can assist you personally. And my Team and I hope we have a long relationship! Thank you again from Ted and his Awesome Team!"
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francisco Diaz

March 14, 2025

5  out of  5
rating by francisco Diaz
"Amber was absolutely amazing in helping me and my family set up our car insurance policy. She explained everything in detail, making the process easy to understand, and provided outstanding service from start to finish. Her professionalism, kindness, and attention to detail made the entire experience smooth and stress-free. Amber is truly one of the best, and I couldn’t be happier with her service. Highly recommend!"
We responded:
"Hey Francisco.....Ted here......I am beaming with thankful thoughts to you for your business and your kind words. I am beaming with pride that Amber has once again delivered the quality service and advice that we would want our insurance provider to share with us! Great Customers like YOU! An Awesome Team to provide service to you! A great Company to represent! I am blessed....truly blessed and over the top Thankful! Please let me know how I can possibly assist you moving forward! My Team and I look forward to a long and healthy relationship with You and your Family! Thank you from Ted and his Awesome Team!"
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Willa Rosen

March 13, 2025

5  out of  5
rating by Willa Rosen
"I have been a customer for 34 years. They have amazing customer service. Here is a quick poem in their honor: For thirty-four years, Ted's State Farm, Kept clients quite safe from all harm. With policies sound, Peace of mind they have found, A truly dependable, warm charm."
We responded:
"Hi Ms. Rosen and Thank You Thank You Thank You! Thank you for taking time to post your kind words and thank you for your business for so many years! I still remember visiting you the first time and I appreciate your loyalty! It's wonderful customers like you that my Team and I are proud to serve and thankful for! I am blessed to have such an Awesome Team that has done most of the heavy lifting over the years. I could not ask for more than what they deliver every day with every customer interaction. We are in a problem filled business but my Team certainly does a fantastic job helping our customers overcome those problems. I am blessed to have such wonderful Customers like you and such an Awesome Team to serve our customers! Thank you again so very much and I look forward to serving you for many more years to come! Thank you from Ted and his Awesome Team"
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J Wilder

March 7, 2025

5  out of  5
rating by J Wilder
"Both Stacy Bulin and Kalyn Damgaard have been extremely helpful explaining how my policies are set up and how I could make improvements to better my health. Thank you ladies so much I really appreciate it"
We responded:
"Thank you J W for your time, your business and your kind review! My Team and I thank you for sharing your thoughts with the public! And, my Team and I are blessed to serve tremendous customers like yourself. Thank you! Margaret is a Gem and I am so proud of her and her efforts to assist our customers. She consistently provides quality assistance and advice in the manner that we would want from our insurance agency! In fact, I am blessed to have an office full of Awesome Team Members who work hard to deliver the promises we make every day. I am tremendously proud of them and their efforts! I want to thank you again for your time, your business and your kind words. Please let me know how I can possibly assist you personally! We look forward to a long relationship as your insurance provider! Thank you from Ted and his Awesome Team!"
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Spiro J Athanas

March 6, 2025

5  out of  5
rating by Spiro J Athanas
"Great Service!"
We responded:
"Spiro, Thank you! Thank you for your business and for taking time to share your thoughts with everyone! I am blessed to have such great Customers like yourself to serve. I am also blessed to have an Awesome Team that routinely delivers the quality service you reference! I Love My Team and I and proud of their servant's attitude! I am also proud of the advice they give to our customers. Thank you again for your time, your referrals and your kind words! Looking forward to a long relationship with you! Thanks from Ted and his Awesome Team!"
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Kyle

March 6, 2025

5  out of  5
rating by Kyle
"I worked with Xochitl on setting up home insurance for our new house. The overall process of purchasing a new home is hectic, but Xochitl made that portion of it smooth and as painless as possible. She provided regular follow-ups/check-ins and made sure I had all the information and help needed. Furthermore, terms and pricing were very clear; she made extra effort to ensure she was available for questions and that we were on the same page. I happily recommend Xochitl for anyone looking for insurance."
We responded:
"Man, Kyle, I LOVE reading reviews like this and I am so proud of Xochitl for her efforts to serve you and your family! She has been a tremendous asset to our Great Customers (like Yourself) and to our other Awesome Team Members. I am thrilled she is on the Awesome Team that believes in treating our customers like they would want to be treated by their insurance provider. Congratulations on the new home and thank you for taking time to post your thoughts. Thank you for your business and your referrals! We appreciate you, your business and your helping us grow our business! Enjoy the new house and let me know how I can ever help you personally. Thank you again! From Ted and his Awesome Team"
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Daniel Huslig

March 1, 2025

5  out of  5
rating by Daniel Huslig
"Alec Metz helped me with getting a good deal with State Farm, getting a lower rate."
We responded:
"Hi Daniel and Thank You so very much from Ted and his Awesome Team! Welcome aboard and thank you for allowing us to serve you! Thank you for taking time to post your kind words! Alec is great to work with and I am so happy YOU ARE HAPPY! I am proud of the efforts my Team, including Alec, go to in order to deliver the quality service and advice that they do! I am a blessed man.....great customers like yourself and an Awesome Team to deliver the promises we make every day! Truly Blessed. Thank you again for your business and your time! My Team and I look forward to a long relationship with you that is fruitful for all of us! Thanks from Ted and his Awesome Team!"
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Kevin Kelly

February 21, 2025

5  out of  5
rating by Kevin Kelly
"Amber Lynne Aker was amazing and insightful and helped me while I was looking to switch Insurance companies."
We responded:
"Hi Kevin Kelly and Thank you for your business and your kind words! My Team and I sincerely appreciate you allowing us to serve you and for you taking the time to share with others about your experience! Please know you are always welcome to call and ask for me personally if I can assist you! Thank you for your review of Amber's performance with you! She is great to work with, thorough and caring! I am so happy she is on MY TEAM! In fact, I am so happy that ALL of my Awesome Team Members work with our fantastic Customers like you have experienced.....like how they would want their insurance provider to work for them! I am a blessed man in many ways.....great customers, an awesome Team and a great company to rep! Thank you again for your time and your business! Let's do business for a long time to come! Thank you from Ted and his Awesome Team!"
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Kimberly Luu

February 20, 2025

5  out of  5
rating by Kimberly Luu
"Been with state farm for years and have always had a great experience. Just recently switched our plan to Austin, TX and Amber made that such a smooth transition. She is amazing and SO helpful! My family and I are so grateful we got to work with such an amazing person."
We responded:
"Welcome to the Family Kimberly! Ted here. So happy you are with our Team now and so happy you took the time to share your thoughts about Amber with everyone! I am blessed to have such tremendous Customers like you/your Family and blessed to have such a dedicated Team! Amber provides quality advice and quality coverage while being a down to earth individual! I/We are thrilled she is on our Team! I am thrilled that I have an Awesome Team overall. They make me proud every day with their dedication to delivering great coverage discussion while listening to what people are concerned about with their insurance program. Please do not hesitate to let me know how I can personally assist you! Thank You again from Ted and his Awesome Team!"
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Piano Teacher

February 11, 2025

5  out of  5
rating by Piano Teacher
"Ted Heaton and his team are extraordinary! I have been a customer of Ted Heaton for over 40 years. He is the best of the best!"
We responded:
"Susan, You certainly know how to flatter a guy! Thank you so very, very much for allowing my Team to serve you and your family over the years! It has been MY / MY TEAM and MY pleasure to serve you and your Family! Thank you! I am blessed to have such tremendous customers like ya'll to serve! I am also Blessed to have such an Awesome Team to work with. I know Lexus and Julieta have assisted you recently! They Rock! In fact, my Entire Team Rocks! They deliver quality assistance and advice every day and I appreciate their efforts so very much! Thank you again for your business, your referrals and your kind words! Please let me know how I can personally assist you. Thank you again from Ted and his Awesome Team!"
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Massiel Garcia

February 5, 2025

5  out of  5
rating by Massiel Garcia
"Grant just helped me with my Renter insurance for a new apartment, he was very professional and friendly. I’m very happy about working with him. Thank you very much!"
We responded:
"Thank you Massiel! Thank you for letting other folks know that my Team was helpful to you and your insurance needs. I am proud of the work they do every day and I am thankful for wonderful Customers like Yourself! Thank you for your business and your time! I am blessed as a Boss to have quality people that believe in serving OUR CUSTOMERS! They amaze me at how hard they work to assist people and how helpful they are in listening to what the people want from their insurance / insurance provider! I will pat Grant on the back for assisting you with their needs! Thank you again for your business and your kind words! Ted and his Awesome Team appreciate your business and your kindness!"
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Tara Saad

February 5, 2025

5  out of  5
rating by Tara Saad
"I absolutely LOVE the Ted Heaton Team. I have been with them since about 1998! Always helpful and always helping me on how to save money and making any changes I need with Ease! Also, I want to give a HUGE Shout Out to Christin W! You ROCK LADY!"
We responded:
"Tara Saad you are too kind! I am personally moved by your comments and I am so very, very thankful for your continued business, referrals and words! You and your Wonderful Family have graced my Team and I for so many years....THANK YOU AND YOUR PARENTS! It's Wonderful Folks like ya'll that make our world shine brighter! Thank you also for pointing out how Outstanding Christin is to work with. She is a joy and a tremendous asset for our Customers and our Team! I am truly blessed to have such an Awesome Team that does the heavy lifting for our Customers and does it in a manner that we would want our insurance provider to handle our program! Truly Blessed! If I can ever help you personally please let me know! Hug your Parents for me and take care! Thank you from Ted and his Awesome Team!"
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Therese Palombi

February 3, 2025

5  out of  5
rating by Therese Palombi
"I worked with Amber and she was an incredible help to me. She assisted with me transitioning from one insurance company to state farm. I couldn't have asked for better customer service from amber."
We responded:
"Therese, Thank you so very much for allowing my Team and I to serve you and your Family! That means a great deal to me personally and my Team professionally that you chose us for your family's coverage. Thank you! Thank you for pointing out how helpful Amber was in your transition on Saturday. She is great and very helpful as you point out. I am also thankful for Alec's efforts to start the process with you. Both of them are great additions to my already Awesome Team and I am so very happy that they take such great care in advising and assisting our customers! My entire Team does a great job and I am truly blessed! I love what I do and I love helping people and I love my Team for what they do as well! I am blessed! Thank you again so very much and please let me know how I can personally assist you! Thank you from Ted and his Awesome Team "
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Sondra Yancey

January 29, 2025

5  out of  5
rating by Sondra Yancey
"I worked with Alec. Getting a quote and signing up for homeowners and auto insurance was quick and painless. Alec answered all our questions and was efficient with our time. After we got our paperwork, I thought there was a mistake. I texted. He immediately responded and explained the situation with underwriting, etc (there was no mistake actually). Will definitely recommend this office to our friends. Thank you!"
We responded:
"Hey Mrs. Yancey, Welcome to Austin and Welcome to the Heaton State Farm Team! We are thankful you called us and we are thankful for your business! Thank you for the review as well! And nice house btw! You worked with Alec and I am glad that he was efficient and communicated well with you! He has been a great addition to our Awesome Team and we are glad to have him! I am blessed to have such an attentive and caring Team that do all they can to deliver the correct advice and quality service to our wonderful Customers. Truly Blessed! Please always feel free to ask for me if I can personally assist you. I am happy to help! Thank you again for your time, your business and your kind words! Ted and his Awesome Team!"
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Ray Gentry

January 29, 2025

5  out of  5
rating by Ray Gentry
"So I’ve just moved back home to Texas after work took me away for some years. I’m going through the hurdles of getting my DL and insurance transferred back where it belongs. My other insurance company said that they couldn’t make a policy for me in Texas after they almost doubled my rate for 1 ticket after 15 years of loyalty and no tickets. So I went to insurify on the web to shop for insurance. Of course it sent me to progressive for a quote, all online btw, and their quote was almost as much as my other company for less coverage. Then I get a call from State Farm, a young lady by the name of Amber, who I believe was an angel in disguise. She basically got me the same vehicle policy as I had with the other company in another state for a significant amount less, and when I say significant I mean significant. To the tune of approximately $3100 a year! And if I ever need anything I can make a phone call and talk with a real person. Not search the web or email or even text, but talk to a real person. Thank you State Farm and thank you Miss Amber."
We responded:
"Hey Ray! Thank you Thank you Thank you and Thank you Again! Too many times people think the online way is the only way and it's still about people in the vast majority of cases. Thank you and my Awesome Team and I look forward to helping you for many years to come. Thank you for mentioning Amber as well. She is a great addition to our Team and has been making a real difference in people's lives! We are glad she is on our Team! She mirrors the efforts and the advice that all of my Team exudes every day! I am truly blessed to have all of them and I am thankful to represent a great company as well. I am blessed! Thank you again for your time, your business and your kind words! Thanks from Ted and his Awesome Team!"
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Sandra Wood

January 27, 2025

5  out of  5
rating by Sandra Wood
"Alec was very helpful and provided clear communication and details concerning the auto insurance policy. I am extremely satisfied with the new policy and highly recommend Alec!!"
We responded:
"Thank you Sandra.....Thank you for your business and for taking time to post your kind remarks! I am glad that you had a positive experience and I/We look forward to serving you for a long, long time! Alec is an asset to our Customers and our Team! He does a thorough job explaining coverage's and exploring needs rather than simply taking orders! We are glad he is on our Team! I am proud of him and so very proud of all of my Awesome Team in their pursuit to make sure folks are taken care of! I could not ask for more than they deliver on a daily basis! Please don't hesitate to ask for me if you ever need any help! Thank you again so very much from Ted and his Awesome Team!"
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adrienne mejia

January 20, 2025

5  out of  5
rating by adrienne mejia
"Grant helped me get coverage the same day, hassle free, and most importantly found me the best rate. Thank you!"
We responded:
"Hello from Ted Ms. Mejia! Thank you for your business and thank you for taking time to let everyone know how great Grant is to work with. My Team and I are thankful for your business and we are very appreciative of your comments. We hope we can do business for many years to come. Grant has been a tremendous asset to our valuable Customers and our Awesome Team! I am proud of him for his quality advice and service that he continually provides. In fact, I am proud of my entire Awesome Team for the superb service and advice they all provide. I am one blessed Boss to have such a great Team to work with. Please let me know how I can help you at any time! I am here to help as well. Thank you again for your time and your kind words! Thanks from Ted and his Awesome Team"
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夏晗

January 7, 2025

5  out of  5
rating by 夏晗
"quick responses and professional"
We responded:
"Thank you so very much for your review and thank you for allowing my Team and I to serve you! I am personally thrilled with you choice of words as that is what we would all want from our insurance provider. I am blessed to have such quality customers, like yourself, and an Awesome Team to deliver those quick responses and professional advice. Thank you for your time and your business. Please let me know how I can personally assist you in any way! Let's have a great 2025! Thank you from Ted and his Awesome Team!"